Frequently Asked Questions

CleaningExpert proudly serves București, Sector 4, Romania, and the surrounding areas. We are dedicated to providing top-notch cleaning services to both residential and commercial clients within this region. If you are located slightly outside of Sector 4, please don't hesitate to contact us at +40 766 445 745 or [email protected] to confirm if we can accommodate your location.

Yes, at CleaningExpert, we prioritize the health and safety of our clients, their families, pets, and the environment. We primarily use a range of high-quality, eco-friendly, and non-toxic cleaning products. These products are effective in delivering a sparkling clean while minimizing environmental impact and potential allergens. If you have specific preferences or sensitivities, please let us know when booking your service.

No, you don't! CleaningExpert comes fully equipped with all the necessary professional-grade cleaning supplies and equipment to perform our services effectively. This includes everything from vacuum cleaners and mops to specialized cleaning solutions. You can relax and let us handle all the details. However, if you have specific products you prefer us to use for certain surfaces or have allergies, please inform us in advance.

Booking a cleaning service with CleaningExpert is simple and convenient. You can book directly through our Pricing / Get a Quote page by filling out our online form, which allows you to specify your needs and get an instant estimate. Alternatively, you can call us at +40 766 445 745 or send an email to [email protected]. Our team is available Monday - Friday: 9:00 AM - 6:00 PM, Saturday: 10:00 AM - 2:00 PM to assist you.

We offer flexible payment options for your convenience. CleaningExpert accepts major credit cards (Visa, MasterCard, American Express), bank transfers, and cash payments. Payment is typically due upon completion of the service. For recurring services, we can set up automated billing. All payment details are handled securely. For more specific inquiries, please contact our support team.

We understand that plans can change. If you need to reschedule or cancel your cleaning appointment, we kindly request that you notify us at least 24 hours in advance. This allows us to adjust our schedule and offer the slot to another client. Cancellations or reschedules made with less than 24 hours' notice may incur a small fee. Please contact us directly via phone or email to make any changes to your booking.